Who looks after your personal information?
Your personal information will be held and processed by the Allen Ford Group (including Allen Motor Group & SMC). Visit www.allenford.com for more details on the Allen Ford Group.
Our full privacy notice
This privacy notice sets out our use and sharing of your personal information and the rights you have relating to it.
What data about you we process
Personal data that we’ll process in connection with all of our products and services, if relevant, includes: personal & contact details; date of birth; gender and/or age; your residency and/or citizenship status; records of your contact with us; products & services you have purchased, as well as have been interested in & have held, plus the associated payment methods used; marketing to you & analysing data; vehicle data; data about your use of products or services held with our business partners; data we obtained from third parties; data from Credit Reference Agencies & Fraud Prevention Agencies; fraud, debt & theft information; criminal records; information about your health or if you are a vulnerable customer; financial details about you; data about your employment status; and third party transactions.
How we use your information
We will use your personal information:
To support us with the above, we analyse information we know about you and how you use our products and services, including some automated decision making.
Who we share your personal information with
Your personal information will be shared within Allen Ford Group and other companies that provide services to you or us, so that we and any other companies in our Group can look after your relationship with us. By sharing this information it enables us to better understand our customers’ needs, run accounts and policies, and provide products and services efficiently. This processing may include activities which take place outside of the European Economic Area. If this is the case, we will ensure that appropriate safeguards are in place to protect your personal information. We may pass your information to the supplying dealer, any other franchised dealer, or the manufacturer and all companies within the manufacturer or dealer group to support their business and marketing activities.
Where we collect your personal information from
We will collect personal information about you from a number of sources, including:
Do you have to give us your personal information?
We may be required by law, or as a consequence of any contractual relationship we have, to collect certain personal information. Failure to provide this information may prevent or delay us fulfilling these obligations or performing services.
Do we do any monitoring involving processing of your personal information?
Monitoring means any listening to, recording, viewing, intercepting, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in-person meetings and other communications. We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
What about other automated decision making?
We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved. For instance, we may do this to decide whether to offer you a product or service. We’ll do this where it is necessary for entering into or performing the relevant contract, is authorised by laws that apply to us, or is based on your explicit consent.
How long is your personal information retained by us?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
What rights you have over your personal information
The law gives you a number of rights in relation to your personal information, including:
Other individuals you have financial links with
We may also collect personal information about other individuals who you have a financial link with. This may include people who you have joint accounts or policies with such as your partner/spouse, dependents, beneficiaries or people you have commercial links to, for example other directors or officers of your company. We will collect this information to assess any applications, provide the services requested and to carry out credit reference and fraud prevention checks.
How we use credit reference agencies
In order to process your application we may supply your personal information to credit reference agencies (CRAs), including how you use our products and services and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We may also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time, information on funds going into the account, the balance on the account and, if you borrow, details of your repayments or whether you repay in full and on time. CRAs will share your information with other organisations, for example other organisations you ask to provide you with products and services. Your data will also be linked to the data of any joint applicants or other financial associates as explained above.
How we use fraud prevention agencies
The personal information we have collected from you and anyone you have a financial link with may be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment.
Contact from us and your marketing choices
Personal contact is an important part of the service and we may contact you personally by mail, telephone, email or text message to inform you about products and services offered by the Allen Ford Group and others that they think are relevant to you, based on their understanding of your financial needs. You have the right at any time to ask us not to contact you or give your details to others for these marketing purposes. You can contact Customer Care at Allen Ford Group by mail, telephone or email and we will update your marketing preferences. The supplying dealer may also contact you with information and offers on vehicles and/or vehicle finance packages (which may refer to our products and services). If you would like the dealer to stop using your details for these marketing purposes, you should contact the dealer.
How you can contact us
If you have any questions or require more information about how we use your personal information, please contact us by e-mailing: firstname.lastname@example.org. If you feel we have not answered your question, Allen Ford Group has a Group Data Controller who you can contact on 01268 522744 and tell us you want to speak to our Data Controller.
This notice was last updated on 22nd May 2018. We may update our privacy notice from time to time to reflect changes in the law and/or privacy practices. We encourage you to check this privacy notice for changes whenever you revisit our website.
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to the CTSI-approved Service and Repair / New and Used Car Code of Practice, ensuring we operate to the highest standards of service and offering peace of mind for customers.
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